Dear Mr. Matt Page,

RE: LEMMINGS TRIBES (a game) purchased online via http://www.mobilefun.co.uk

On 18 February (just yesterday) at around 10pm I went online to buy a game called Lemmings Tribes (and only that) for my Blackberry. I ended up on your website http://www.mobilefun.co.uk/ as a reputable offeror of this game and many more. A few clicks in searching for the game, I was asked to select the make and model for my handset, which I did, and it got me to model specific page. On this page, just below the page header was a huge big banner promoting certain games and there was this game ‘LEMMINGS TRIBES’. I decided to buy it.

To buy, I was asked to text ‘OK’ to your given number ‘87039’. Doing so resulted in me receiving 4 text messages  that charged me £7.50 instantly, the price of the game. Post purchase, the confirmation page read that a separate text message will follow in half hour with a link to the page to download my purchased game. This text message did not arrive until 1.30am this morning and I went to bed. In the morning I saw the text message and attempted downloading the game. The game will simply not download to my handset as it turns incompatible. It makes sense not to let me download what is not compatible, but then you owe me money back. I wrote to you immediately thereafter and you are defiant not to refund. Your specific reference to your correct billing in line with your terms and conditions is unusual (re your immediate response). 

You owe me the product (which I have not received so far and if I receive it in due course I expect it to be compatible) or the money back with compound interest, should there be delays.

Such terms and conditions that allow your unjust enrichment are unusual and onerous to consumers.

Abdulla Yasir
http://abdullayasir.com/
cc: The Office of Fair Trading